Legal

Terms

Last Updated: 15 April 2026

Introduction

These Terms of Use govern access to and use of the TensorCare website. In plain terms: this website provides institutional and commercial information about TensorCare and its technology. It is not a clinical tool. Nothing on this website constitutes medical advice or clinical guidance. TensorCare's intellectual property — including its AI platform and pending patent — is protected. By using this website, you agree to these terms. Governing law is Chilean law, with jurisdiction in Santiago.

1. Acceptance of Terms

By accessing or using this Website (www.tensor.care), you agree to be bound by these Terms of Use. If you do not agree with any provision of these Terms, you must discontinue use of this Website immediately. These Terms apply to all visitors, whether accessing as a healthcare professional, industry partner, investor, researcher, or in any other capacity.

2. Nature and Scope of This Website

2.1 Institutional and Commercial Purpose

This Website is operated by MedX SpA (TensorCare) for institutional and commercial purposes. Its content is directed at clinicians, healthcare institutions, industry partners, investors, and other professional audiences. The Website provides information about TensorCare, its technology, regulatory status, and business activities.

2.2 Not a Clinical Tool

This Website is not a clinical platform, patient portal, or diagnostic tool. TensorCare AVM, the company's AI-based SaMD platform, operates entirely within institutional clinical environments and is not accessible through or integrated with this Website. Nothing on this Website constitutes or is intended to constitute medical advice, clinical diagnosis, clinical recommendation, or a substitute for professional medical judgment.

2.3 No Patient Interaction

This Website is not designed for or directed at patients. Patients seeking medical advice or information about their health should consult a licensed healthcare professional. TensorCare accepts no responsibility for reliance by patients or members of the public on information contained in this Website.

3. Intellectual Property

3.1 Ownership

All content on this Website — including text, graphics, data visualisations, software descriptions, product documentation, logos, trademarks, and design elements — is the property of MedX SpA (TensorCare) or its licensors and is protected by applicable intellectual property laws, including applicable international intellectual property conventions.

3.2 TensorCare AVM and Patent Rights

TensorCare AVM and the underlying AI methodology are subject to an active Patent Cooperation Treaty (PCT) application. Unauthorised reproduction, reverse engineering, decompilation, or exploitation of information describing TensorCare's patented or patent-pending technology is strictly prohibited and may give rise to civil and criminal liability.

3.3 Permitted Use of Website Content

You may view, print, or download Website content for personal, non-commercial, informational purposes only. Any reproduction, distribution, publication, public display, or creation of derivative works from any part of this Website for commercial purposes is prohibited without the prior written consent of TensorCare.

3.4 Trademarks

"TensorCare," "TensorCare AVM," and associated logos are trademarks or commercial identifiers of MedX SpA. Nothing on this Website grants any licence to use these marks.

4. Acceptable Use

4.1 Permitted Conduct

You may use this Website for lawful purposes consistent with the nature of the Website as described in Section 2.

4.2 Prohibited Conduct

You must not:

3.3 Permitted Use of Website Content

Use this Website in any way that violates applicable law or regulation, including data protection and privacy laws;
Attempt to gain unauthorised access to any part of this Website, its underlying systems, or any related networks or infrastructure;
Introduce malware, viruses, Trojan horses, worms, or other harmful or disruptive code;
Engage in any conduct that imposes an unreasonable or disproportionate load on our infrastructure, including automated scraping, crawling, or harvesting without written permission;
Reproduce, copy, or exploit any content on this Website for commercial purposes without prior written consent;
Misrepresent your identity, affiliation, or the source of any communication;
Submit false, misleading, or unsolicited information through any form on this Website;
Interfere with the proper functioning of the Website or the experience of other users.

5. Disclaimer of Medical Advice

The information provided on this Website is for general informational and professional awareness purposes only. It does not constitute medical advice, clinical guidance, diagnosis, prognosis, or treatment recommendation. It must not be used as a substitute for professional medical judgment, clinical expertise, or the guidance of a licensed healthcare provider. TensorCare AVM is a Software as a Medical Device subject to regulatory clearance requirements; information on this Website about the technology's capabilities does not imply regulatory approval in any jurisdiction, nor should it be treated as validated clinical guidance in the absence of applicable regulatory authorisation.

6. Third-Party Links

This Website may contain links to third-party websites or resources. Such links are provided for informational convenience only. TensorCare has no control over and assumes no responsibility for the content, privacy practices, or availability of third-party sites. The inclusion of a link does not imply endorsement by TensorCare.

7. Disclaimer of Warranties

This Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. TensorCare does not warrant that the Website will be uninterrupted, error-free, or free of harmful components. TensorCare reserves the right to modify, suspend, or discontinue any part of this Website at any time without notice.

8. Limitation of Liability

To the maximum extent permitted by applicable law, TensorCare, its directors, officers, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or relating to:

Your use of or inability to use this Website;
Any reliance on information contained on this Website;
Any unauthorised access to or alteration of your transmissions or data;
Any conduct of third parties on or through this Website.

This limitation applies regardless of the theory of liability (contract, tort, statutory duty, or otherwise) and even if TensorCare has been advised of the possibility of such damages. Some jurisdictions do not permit certain limitations of liability; in such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
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Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

9. Governing Law

9.1 Applicable Law

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Chile, without regard to its conflict of laws principles.

9.2 International Visitors

TensorCare operates from Chile and makes no representation that the Website or its content complies with the laws of any other jurisdiction. If you access this Website from outside Chile, you do so at your own initiative and are responsible for compliance with local law to the extent applicable. Visitors from the European Union should note that certain consumer protection provisions of EU law may apply regardless of the governing law clause above.

10. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms of Use, or the breach, termination, or validity thereof, shall be submitted to the exclusive jurisdiction of the competent courts of Santiago, Chile. Before initiating formal proceedings, the parties agree to make a good-faith effort to resolve any dispute through direct negotiation for a period of not less than 30 days from written notice of the dispute.

11. Amendments

TensorCare reserves the right to amend these Terms of Use at any time. Changes will be effective upon posting of the updated Terms to this Website, with an updated effective date. Material changes will be highlighted on the Website or communicated through reasonable means. Continued use of the Website following the posting of amendments constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

12. Severability

If any provision of these Terms of Use is found by a competent court to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

13. Entire Agreement

These Terms of Use, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and TensorCare with respect to your use of this Website, and supersede all prior agreements, understandings, or representations relating to such use.

14. Contact

For questions or legal notices relating to these Terms of Use:

TensorCare / MedX SpA
Legal Contact: javier@tensor.care
Website: www.tensor.care

Terms

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